Hurricane Irma Special Weather Statement: Updated 9/18/2017
Mediacom has resumed normal operations in our Georgia, Florida, and Alabama service areas. We have made significant progress last week, and all services that were impacted because of a storm outage have been restored. Repair crews are continuing to work on individual location issues, and are actively repairing any downed cable, and fiber optic lines.
Status as of 9/18/2017:
Georgia – All Georgia areas are operating under normal business conditions. All storm related outages have been resolved, and we are working on fixing individual location issues.
Our community WiFi hotspots will remain open temporarily for free internet access in Valdosta. Select “FreeXtreamWifi” in available networks and follow sign in instructions.
What to expect following a major storm:
Please note that following the storm, there may be instances where Mediacom cable systems are functioning, however, customers could be without service due to commercial power outages. Please check with your local power company for electrical outages
Customers should never attempt to climb poles or attempt repairs of downed cable lines as they risk severe injury or death, particularly since our cable lines often accompany electrical lines which carry high voltage.
Frequently Asked Questions:
Question: I have Mediacom equipment that was destroyed from the storm. Will I have to pay for this equipment?
Answer: No, you will not be liable for the equipment that was destroyed because of damage from the storm.
Question: I was in a contract, but my house was damaged by the storm, and I have to disconnect services. Will I be responsible for an early termination fee?
Answer: No, Mediacom will waive all early termination fees for all contract customers who have to disconnect services due to the storm.
Question: Will I receive credit for services that were out?
Answer: Yes, once the services are restored, Mediacom will calculate the amount of time customers were without service, and apply a credit to your bill. We will do this automatically using information from our monitoring systems. Please note credits will most likely be reflected on your November billing statement.
Question: I cannot access my billing account to make a payment; will I be responsible for late fees?
Answer: We will waive late fees incurred this month for customers impacted by storm outages. We will process these automatically when we calculate storm outage credits.
Question: I need to disconnect service temporarily, how can I retain my email address and phone number?
Answer: Please contact us to make arrangements to preserve your email address and telephone number until you can re-activate service.
To contact us with additional questions, check outage status, or to report a downed line, customers can visit our website, or call us at 1-800-379-7412. In the event of loss of Business Phone service, our support center can set up temporary call forwarding to a mobile phone.
We will continue to provide periodic updates over the next few days, and our thoughts are with the communities that are being impacted by this storm.
Sincerely, Mediacom Business Customer Service Team