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Providing High-speed Internet is like providing water and electricity in the classroom.
Lynn D. Smith, Superintendent
Brewton City Schools, AL
Choosing a telephone system for a small business used to be a simple proposition, because there really wasn’t much to choose from. All phones were pretty much the same. As it has for so many aspects of our lives, digital technology has changed all that. Now, when it comes to picking a telephone system, small businesses aren’t restricted to traditional telephones and managed voice solutions has become a preferred alternative. In this blog we compare managed voice services with traditional telephones and list some of the advantages of switching to this newer technology.
First, let’s look at the basic differences between old-fashioned analog and digital telephone systems. Analog phones (the traditional landline) use standard copper wire and what are called plain old telephone service (POTS) phones. Compare that to the latest technology, digital phones. They are used by businesses for managed voice services. A digital PBX (private branch exchange, a switching system that allows a large number of telephones in a business to be connected) is designed with a proprietary bus structure that allows for the addition of various features and capabilities that aren’t available for use with analog phones.
For small businesses, managed voice services offer innumerable advantages over POTS phones. Voice over Internet Protocol (VoIP) technology can increase the productivity of a small business by allowing its employees to seamlessly multi-task. It allows businesses to integrate software programs – such as email and remote conferencing – over the Internet. An employee can conduct business with a client while simultaneously using other applications, including the Internet. Using VoIP, employees can hold conversations anywhere there is an Internet connection, meaning they aren’t tied down to being at a desk in the office anymore. As an added benefit, outgoing calls display your company’s number on caller ID, rather than an employee’s personal phone number. Employees can check incoming calls no matter where they are. With VoIP, the world truly is your office.
As you can gather from its name, managed voice services truly let you manage your calls more efficiently. For example, with a virtual receptionist you’re not paying a person to answer and route calls – cutting your payroll costs and increasing productivity.
Gone are the days of poor call sound quality. VoIP technology has evolved to provide voice clarity that is indistinguishable from traditional telephones.
Here are some of the other advantages to small businesses that replace analog phones with a managed voice system: